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Frequently Asked Questions

What are rental requirements?

Drivers must be over 23 years old.
Driver must show a valid passport and driver’s license.
Driver must provide a valid credit card in order to pay for car rental services, insurance, and additional services; as well as for the refundable deposit required according to the vehicle.

What forms of payment are acceptable?

We accept most major credit or debit cards.

Are there special requirements when booking a 4x4 Jeep Wrangler?

When renting our 4×4 Jeep Wrangler, you have to take our Collision Damage Waiver coverage. The cost for Collision Damage Waiver coverage will be visible at the checkout.

Can I return a car to a different location?

We have 7 different rental locations in Aruba, and you can return the car to any of them. When booking a car, please select the office where you would like to return the car and return it there.

Do you have prepaid fuel options?

Yes, when renting a car you can choose a prepaid fuel option. With this option, you don’t need to fill the tank when returning the car.

Can I add an additional driver to my rental agreement?

Yes, most rental companies allow you to add additional drivers for a fee. Ensure that you include them in the rental agreement to guarantee coverage under the insurance. Spouses are exempt from the additional charge. The cost for an extra driver will be visible at the checkout.

Do you sell insurance?

We sell a Collision Damage Waiver (CDW) that protects the car. All CDW coverages include a deductible.

Can I extend my rental?

Yes, you can call any location and request to extend your rental. (subject to availability)

Do you offer an airport shuttle?

Yes, we offer an airport shuttle. When booking a car, just select the airport shuttle.

What is your fuel policy?

We have 3 different policies:

  1. You may purchase a tank of gas from Hertz at time of rental and return the vehicle with as little gas as you prefer. Please be aware that we are unable to issue a refund for unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning.
  2. You can let us refuel for you and only pay for the fuel required to replace the fuel you used, and for the service and convenience of refueling the tank.
  3. You can stop and refuel the tank yourself, immediately prior to returning the vehicle.